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Sign-in works by a one-time link emailed to you from noreply@ecoinvesthub.com — there's no password. A few things to check:

1. Use the same email you paid with — a different address won't receive a link.
2. Check spam, promotions, and updates folders, and allow a minute for delivery.
3. Each link works once and expires after 15 minutes — always use the newest one.

Link requests are capped at a few per hour for security. If you've requested several in a row, wait an hour and try again — the cap clears automatically.

Each membership allows one laptop or desktop and one phone or tablet at the same time. The first device of each type you sign in on becomes bound to your account — that's how memberships stay with the person who paid.

The same phone can look like a new device when you switch browsers, open the link inside an email app, use private browsing, or clear cookies. First, open your newest link in the browser you normally use for the portal, in a normal tab.

If you changed devices or still cannot sign in:

1. Use Need help signing in? in your sign-in email or on the login page. Include your account email, device and browser, and the message you see. Do not forward your sign-in link.
2. Ask us to review the affected phone or computer. We verify the account before resetting a device.
3. After we confirm the reset, request a fresh link and sign in from your usual browser.

Work through these steps in order:

1. Reload the page. On a computer, use Cmd+Shift+R (Mac) or Ctrl+Shift+R (Windows).
2. Stay in your usual browser and a normal tab. On iPhone, open the email link in that browser instead of an email app's preview. Switching browsers or using private mode can trigger the device limit.
3. Make sure cookies are enabled for ecoinvesthub.com. Do not clear cookies as a troubleshooting step — this removes the browser's device identity and can trigger the device limit.
4. If a link is invalid, expired, or already used, request a fresh one. If sign-in is temporarily unavailable, wait a moment and retry.
5. If the page will not load at all, try another connection on the same device, such as switching your phone from Wi-Fi to mobile data.

If you still return to the sign-in page, use Need help signing in? on the login page. Include the message you see and the browser you opened the link in. Do not send the link itself.

No. A secure session keeps you signed in for up to 30 days in the same browser. You'll need a new link when it expires or you sign out. Switching browsers, clearing cookies, or replacing your device may require a device review — contact support if your usual browser no longer works.

Your receipt is sent by Stripe, not from our address. Search your inbox for "Stripe" or "EcoInvest", and check your spam, promotions, and updates folders. That receipt links to your billing portal, where you can re-download invoices any time.

Access is usually ready within about 30 seconds. The welcome email comes from noreply@ecoinvesthub.com with the subject "Welcome to Eco Portal — how to sign in"; check spam and promotions.

You don't actually need that email to get in: go to the portal login page, enter your account email, and use the one-time sign-in link we send you. If you still can't sign in after a few minutes, reply to your Stripe receipt with the email you used and we'll sort it.

If the service isn't right for you, reply to your Stripe receipt or email us (below) within a reasonable window of your charge and tell us briefly why. We handle refund requests manually and fairly.

Note: cancelling your subscription stops future charges but doesn't automatically refund the current period — send us a note if you'd like the latest charge reviewed.

Everything billing lives in your Stripe billing portal:

1. Open the billing portal and enter your checkout email.
2. Click the sign-in link Stripe emails you (check spam if it's slow).
3. From there you can update your payment method, cancel, see your next renewal date, and download every invoice.

Open your Stripe billing portal and check your payment history. A pending authorisation can look like a second charge but usually drops off within a few days. If you see two settled charges for the same period, email us with both dates and amounts and we'll refund the duplicate.

After you sign in, the portal opens on The Reports: The Daily Brief (economic calendar, Fed rate odds, and earnings watch, published every trading day), the Intraday Options Report, and the Stock Valuation. Live positioning updates land in the private Telegram channel.

Yes. Your membership supports one computer and one phone or tablet at the same time, so you can read on your laptop and check the portal on your phone with no extra step.

We store only what's needed to run your membership — your email and the name on your account — and we never sell your data. Payment details are handled entirely by Stripe; we never see or store your card.

To delete your account, cancel in the Stripe billing portal and email us asking to remove you from the members list.