Still stuck? Let's fix it.

Your password is the last name on your account, exactly as it appeared at checkout, and it is case-insensitive. A few things to check:

1. Type the last name with no leading or trailing spaces.
2. Use the same email you paid with — a different address won't match.
3. If you entered a middle name, a suffix (Jr, III), or a company name at checkout, try those variations.

After several failed attempts you may be temporarily rate-limited for security. If that happens, wait an hour and try again — the block clears automatically.

Each membership allows one laptop or desktop and one phone or tablet at the same time. The first device of each type you sign in on becomes bound to your account — that's how memberships stay with the person who paid.

If you genuinely changed devices (new laptop, replaced phone, lost a device):

1. Reply to your original Stripe receipt, or email us (address at the bottom of this page), and ask to reset your devices.
2. We clear the old binding within a few hours.
3. Sign in from your new device — that login pins it as the new bound device.

Work through these in order — one of the first two fixes it almost every time:

1. Hard refresh the page: Cmd+Shift+R (Mac) or Ctrl+Shift+R (Windows).
2. Try a different browser or a private/incognito window.
3. Temporarily disable browser extensions and any VPN, then reload.
4. Make sure cookies are enabled for ecoinvesthub.com.
5. On a locked-down office or school network? Test on your phone using mobile data — those networks sometimes block the sign-in cookie.

No. After you sign in, a secure session keeps you logged in on that device. You'll only need to sign in again if you sign out, clear your cookies, or switch to a device that isn't bound to your account.

Your receipt is sent by Stripe, not from our address. Search your inbox for "Stripe" or "EcoInvest", and check your spam, promotions, and updates folders. That receipt links to your billing portal, where you can re-download invoices any time.

Access is usually ready within about 30 seconds. The welcome email comes from noreply@ecoinvesthub.com with the subject "Welcome to Eco Portal — your sign-in details"; check spam and promotions.

You don't actually need that email to get in: go to the portal login page and use your account email plus your last name. If you still can't sign in after a few minutes, reply to your Stripe receipt with the email you used and we'll sort it.

If the service isn't right for you, reply to your Stripe receipt or email us (below) within a reasonable window of your charge and tell us briefly why. We handle refund requests manually and fairly.

Note: cancelling your subscription stops future charges but doesn't automatically refund the current period — send us a note if you'd like the latest charge reviewed.

Everything billing lives in your Stripe billing portal:

1. Open the billing portal and enter your checkout email.
2. Click the sign-in link Stripe emails you (check spam if it's slow).
3. From there you can update your payment method, cancel, see your next renewal date, and download every invoice.

Open your Stripe billing portal and check your payment history. A pending authorisation can look like a second charge but usually drops off within a few days. If you see two settled charges for the same period, email us with both dates and amounts and we'll refund the duplicate.

After you sign in, the portal dashboard links to the latest reports and the weekly outlook. New material is posted as market conditions change — usually several times a week, and more during volatile periods.

Yes. Your membership supports one computer and one phone or tablet at the same time, so you can read on your laptop and check the portal on your phone with no extra step.

We store only what's needed to run your membership — your email and the name on your account — and we never sell your data. Payment details are handled entirely by Stripe; we never see or store your card.

To delete your account, cancel in the Stripe billing portal and email us asking to remove you from the members list.